Practice Management Support for Healthcare Providers
Helping Providers Thrive with Billing and Credentialing Support
We help physical and mental health practices manage the admin work so you can refocus on patient care. From billing and credentialing to coding, we support care providers across Colorado, Texas, Hawaii, and Vermont.
The Person Behind Our Business Name
How Our Story Meets Yours
Jess Thornberry, COO of Brooke Credentialing, Claims, and Coding, has nearly a decade of experience in billing, claims, and credentialing. When the private practice she worked for was suddenly sold, Jess stepped in to help her colleagues launch their own clinics, until her husband, Brian — now the CEO of Brook Credentialing, Claims, and Coding — encouraged her to build something bigger.
It wasn’t until 2020 that the profound loss of their daughter, Brooke, that Jess truly shaped the company’s purpose.
She found solace in therapy, and began to recognize the shared struggle of constant battles with insurance, the overwhelming admin work, and the fear of closing doors. She saw compassionate providers pushed out by profit-driven systems.
It reminded her of her own loss, and this became her way of fighting back.
Her motivation was a fierce desire to empower these healers. Jess felt a flicker of Brooke’s. In every successful claim, every provider she helped, Jess felt a flicker of Brooke’s spirit, a sense that her daughter’s name was now intertwined with healing and hope.
The Brooke Credentialing, Claims, and Coding Leadership Team
Meet Jess and Brian
With deep roots in the therapy world and firsthand experience navigating its challenges as a patient, we bring our personal mission to every practice we support. Meet the leadership team behind your clinical billing and credentialing support.
Jess Thornberry, CPB
Founder & COO
With nearly a decade of experience in billing, credentialing, and claims, Jess built Brooke Credentialing, Claims, and Coding to serve therapy providers with the care and dedication they deserve. Her deep industry knowledge, personal connection to mental health, and commitment to helping small practices thrive fuel everything she does.
Brian Thornberry
Founder & CEO
As CEO, Brian leads with clarity, vision, and purpose. He helped transform a personal mission into a thriving practice management company that supports providers across the country. With a focus on sustainable growth and values-driven leadership, Brian ensures every decision reflects BCC’s commitment to the people behind the practices.
The Foundations of Our Service
This is Our Commitment to You
To us, it’s personal. We’ve been there — as patients navigating denied claims and seeing firsthand how hard dedicated providers work to get the care we need. That’s why everything we do is driven by a promise to support you with honesty, respect, and an unwavering commitment to:
Connection
We’re more than a service — we’re part of your team. Your success is our success.
Support
We offer timely, accurate help that supports your practice's goals.
Integrity
We’re knowledgeable professionals who are certified in our field.
Expertise
We have deep industry know-how of Medicaid and private payors.
Keeping You Focused on Care
Supporting Mental and Physical Health Providers
We Know Providers
Every provider’s path is different, but the need for reliable support is universal. That’s why we partner with practices in Colorado, Texas, Hawaii, and Vermont to deliver accurate, relationship-centered billing, coding, and credentialing services for your practice. We work with:
- Addiction counselors
- Behavioral health centers
- Mental health providers (includes LPPC, LCSW, etc.)
- Nurse practitioners
- Occupational therapists
- Physical therapists
- Psychiatrists
- Psychologists
- Speech therapists
Frequently Asked Questions and Answers
What Questions Do You Have?
It’s a big decision to hire a healthcare billing company — here are answers to the questions we hear most often.
Is mental health billing different from medical billing?
Yes. Mental health billing differs significantly from general medical billing.
It often involves time-based CPT codes, authorization requirements, session limits, and unique documentation standards. Accurate coding and payor-specific knowledge are essential to ensure clean claims and timely reimbursement.
Will you handle pre-authorizations and benefit checks?
Absolutely. We verify benefits and secure any needed pre-approvals before your clients receive care, so they know exactly how much it costs.
Can you manage Medicaid alongside private insurance?
Yes, we have in-depth knowledge of Medicaid policies and billing guidelines, managing credentialing, claims submission, and follow-up for both Medicaid and private payors to ensure timely and accurate reimbursement.
Can you take over billing from another company?
We’ll ensure a smooth transition from your previous billing company by securely transferring your data, managing insurance follow-ups, and handling claims, so your practice continues running without interruption.
Do you support out-of-network/out-of-pocket billing?
Yes, absolutely. We assist with Superbills and reimbursement guidance for clients using out-of-network benefits.
What happens if a claim gets denied?
If a claim gets denied, we immediately review the reason for denial and take swift action to correct and resubmit it. Our team handles all necessary communication with insurance providers to resolve issues quickly.
What states do you serve?
We serve therapy practices across Colorado, Texas, Hawaii, and Vermont — providing expert billing, credentialing, and coding support tailored to each state’s regulations.
Are your services limited to certain therapy specialties?
We can serve a range of therapy specialties from physical therapy medical billing, ABA billing, therapy credentialing services, and much more.
If you’re not sure if we can support you, reach out.
Billing and Credentialing Support for Healthcare Practices
Partnering with You for Your Practice’s Growth
We don’t just handle billing and credentialing — we invest in your practice’s success. Our personalized approach gives you a trusted partner who truly understands the challenges providers face. Let our team take the stress of insurance and billing off your plate so you can focus on your practice instead.